MySky app

MY SKY

The Sky Service App was due to an update. Sky was looking for innovative ways to improve customer service and ultimately help minimise call centre costs. 90% of calls could easily be solved by taking a few simple steps. 

The App focuses on two areas — account management and problem-solving. After a few workshops, we devised a navigation system that simplified the most common problems into easily navigable lists that took users onto the step by step solutions.